You can read more about our Platinum service level guarantee here. But you don't just have to take our word for it, read from our happy customers below.
The Plumbing & Electrical Doctor has gone above and beyond what would be considered good customer service in every dealing I have had with the company and each member of staff!
Last night my hot water failed again. This morning, I once again rang the Plumbing Doctor for help. Someone arrived within two hours and although I had to leave for an appointment, he rang me later to say that the problem lay not with the tank but was electrical in nature and advised me to contact Energy Australia tomorrow to see if the fault was theirs.
I didn't arrive home until after 5pm but there parked in front of my house was a truck from Energy Australia. Knowing that I would be gone all afternoon, the plumber had gone ahead and reported the problem for me.
Like many people, I am quick to criticise when I am unhappy with the service someone provides. However I believe it is every bit as important to give praise when someone or some company, goes out of their way to be helpful.
The Plumbing Doctor has gone above and beyond what would be considered good customer service in every dealing I have had with the company and each member of staff. I am writing this letter not only as a means of offering my thanks, but with the wish that you should feel free to use it on your website so that anyone looking for a plumber will know that in using your company they can be assured not only of high quality products, but of exceptional customer service.
So happy am I with The Plumbing & Electrical Doctors services, products and installments, that I would recommend The Plumbing & Electrical Doctors tradies and staffers to quote on residential homes and commercial businesses seeking quality delivered effectively
Dear The Plumbing & Electrical Doctor, Recently having to complete some updating and maintenance on my 2 story town house, where I had booked in a tradie, Beau attended for a quote. I also did some research for prices and services from other competitors too. The Plumbing & Electrical Doctor called to confirm their tradie, if not by the tradie himself, 30 minutes prior to attending my home. Final choice was decided on by both service and quoted price, and delivered on time with no extra charges, instead my receiving a BONUS - house safety check. Follow up calls were all followed through on and I have since further received and amd very happy with my new Rheem RL32 250 Solar HWS. So happy am I with The Plumbing & Electrical Doctors services, products and installments, that I would recommend The Plumbing & Electrical Doctors tradies and staffers to quote on residential homes and commercial businesses seeking quality delivered effectively. Having both plumbers - Beau, Darryan and Jeremy, and sparkies - Phil and Jayden, ensures The Plumbing & Electrical Doctor can deliver their superior service whether to a fellow pensioner like me, strata groups, community living, over 55's and commercial businesses or industrial. I wish you all the future success and am happy to recommend all the include the Plumbing Doctors for maintaining or upgrading your home, investment properties, farms or businesses.
Again, very happy and a big thanks.
We wish to express our appreciation for the service we have received since contacting your company
We wish to express our appreciation for the service we have received since contacting your company to solve an electrical problem.
Firstly; your staff who we have dealt with on the phone have been pleasant, well spoken, knowledgeable and easy to communicate with. Whether this is a function of training, or selecting the right people in the first place is academic..it works! Thank you Sarah, Vickey and Marissa.
Secondly: the Electrician who is dealing with our work, Phil, has been professional, hard working patient and extremely diligent in explaining both the problems and the solutions...
...Thank you once again.
All in all an excellent tradesman whom I will happily recommend.
We’ve just had Quentin working here for most of the day. He looked at our initial problem and after us telling him about eventually changing our taps, he was able to take care of everything pleasantly and efficiently.
Firstly, I couldn’t believe the big truck that pulled up outside and joked with him about having the whole hardware shop with him. Little did I know how true that was! He was then able to show us the ‘mobile showroom’ and we were able to choose not only a new tap for the kitchen, but towel rails for our newly renovated bathrooms as well! (Brilliant concept, by the way, to have a mobile mini showroom that is also stocked and a professional that can help you choose the right product that will work for your job!).
He quickly gave us a quote and explained the Members Club and the discounts we would receive. He also offered to install the toilet roll holders we already had when he did the towel rails fancy a Plumber installing that kind of hardware too! So of course, we agreed with everything and he went ahead. He had to arrange for a delivery of parts for our job and that was delivered to our home very quickly.
He worked efficiently with no interference to us and also picked up some other things that he could be ‘fix’ when we were ready. All in all an excellent tradesman whom I will happily recommend.
For great service for all your plumbing needs across New Lambton, call and speak with the Plumbing Doctor today.
Our written guarantee means that we stand behind all of our Plumbing, Electrical, Hot Water, Drain Cleaning, Pool and Spa Services, all the parts and products we use, our expert workmanship and our staff’s professionalism. We use the best products available in the market. We provide an ongoing training and development program for our Service Experts, keeping them up to date with new market developments.
